FAQ – We answer your questions

1. What kind of products do you sell?

We offer high-end watch accessories: watch winders, watch cases, travel pouches, and exceptional pieces for collectors.

2. Are the watch winders foldable?

No, our watch winders are not designed to be foldable: they are robust mechanical devices, designed to remain in place and provide consistent winding.

3. Are travel cases customizable?

Some of our cases may include detachable accessories or compartments depending on the model. All features are always specified on the relevant product page.

4. What payment methods do you accept?

We accept:

  • American Express
  • Apple Pay
  • MasterCard
  • Visa
  • Paypal
  • Google Pay

5. Is the payment secure?

We use standard, secure payment systems with encryption to protect your information during the payment process.

6. When is my payment debited?

Your payment is processed at the time of purchase.
Once payment is confirmed, you will receive an order confirmation email.

7. What currency is used for payments?

All payments are made in euros (EUR).

8. What regions do you deliver to?

We only deliver to Germany

9. What is your processing time?

Order processing takes 1 to 2 business days (Monday to Friday).

10. What is the delivery time?

Delivery time is 6 to 12 business days

11. Who pays for return shipping?

Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service.

12. When will I receive my refund?

After receipt and inspection of your return, a refund will be issued to your original payment method within 14 days.

13. Do you offer exchanges?

We do not offer direct exchanges.
You can return the item for a refund and then place a new order for the desired item.

14. How can I contact customer service?

Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM.

Email: support@ardentheritage.com

Phone: +33 7 58 50 33 87

Address: 6 Avenue Félix Rozier, 26400 Crest, FRANCE

A more specific question?

Every request is unique. If our FAQ didn't answer your question, our advisors will be happy to assist you personally.