Shipping policy

Processing and dispatch times

Orders placed on ardentheritage.com are prepared and dispatched within 1 to 2 business days (excluding weekends and public holidays).

A shipping confirmation email will be sent once your order has been dispatched.

Delivery areas

We currently deliver to the United Kingdom and selected European countries.

If your delivery address is outside our shipping zones, your order may not be processed.

Delivery times

Estimated delivery time is 6 to 12 business days after dispatch, depending on the destination and carrier.

During periods of high demand (sales, holidays, special promotions), additional delays may occur.

Shipping costs

Shipping is free on all orders.

No additional charges will be applied upon delivery.

Any applicable costs are clearly displayed before final checkout.

Order tracking

All orders include a tracking number, allowing you to follow your shipment in real time.

This number is sent by email once your order has been dispatched.

Delays and carrier responsibility

Ardent Héritage commits to dispatching orders within the stated timeframes.

We remain responsible for your order until it is delivered.

However, delays caused by external factors such as carrier issues, customs, weather conditions, or other unforeseen circumstances may occur.

In case of any issue, we will assist you in resolving the situation as quickly as possible.

Customer service contact

Fares LEMAIRE
6 Avenue Félix Rozier
26400 Crest
France

Email: support@ardentheritage.com

WhatsApp : +33 7 58 50 33 87