Terms of sale
These Terms and Conditions govern all purchases made on the website ardentheritage.com.
By placing an order, the customer agrees to these Terms and Conditions without reservation.
Seller Information
Business name: Ardent Héritage
Legal structure: Sole Proprietorship
Address:
6 Avenue Félix Rozier
26400 Crest
France
Registration number (SIRET): 878 475 698 00030
Email : support@ardentheritage.com
WhatsApp : +33 7 58 50 33 87
Products and Availability
Product descriptions and key features are provided on each product page.
All offers are valid while displayed on the website and subject to availability.
If a product becomes unavailable after an order is placed, the customer will be informed and offered either a full refund or an alternative product.
Pricing and Payment
All prices are displayed in euros (€) and include applicable taxes where required.
Ardent Héritage reserves the right to modify prices at any time; however, products are billed based on the price at the time of order.
Payments are secure and accepted via:
- Visa
- Mastercard
- American Express
- Apple Pay
- PayPal
The order is confirmed only after full payment has been received.
Orders and Confirmation
Customers select products and confirm their order through the checkout process.
A summary is provided before final validation.
The order becomes final once payment has been completed.
A confirmation email is automatically sent.
Delivery
Delivery is available to the United Kingdom and selected European countries.
Estimated delivery time: 6 to 12 business days after order confirmation.
Shipping is free unless otherwise stated.
A tracking number is provided once the order has been dispatched.
We remain responsible for the order until it is delivered.
Delays caused by external factors (carrier issues, customs, weather, or force majeure) may occur.
Right of Withdrawal and Returns
You have the right to cancel your order within 14 days of receiving your goods.
After notifying us, you have an additional 14 days to return the product.
We also offer a 30-day return policy for customer satisfaction.
Returned products must be in original condition, unused, and with intact packaging.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Refunds are processed within 14 days after receiving and inspecting the returned item.
Refunds include the standard delivery cost if the entire order is returned.
Warranty and Liability
Products are covered by applicable legal guarantees.
Any claim must be sent to support@ardentheritage.com with proof of purchase and, where applicable, photos.
Ardent Héritage is not liable for damages resulting from improper use of the product.
Data Protection
Customer data is collected and processed for order management and customer service.
All data is handled in accordance with applicable data protection laws, including GDPR.
Customers have the right to access, modify, or delete their personal data by contacting support@ardentheritage.com.
Intellectual Property
All website content (texts, images, logos, graphics, videos) is the exclusive property of Ardent Héritage.
Any reproduction or use without prior written permission is strictly prohibited.
Governing Law
These Terms are governed by French law.
In case of dispute, an amicable solution will be sought first.
If no agreement is reached, disputes will be handled by the competent French courts.
Contact
Email: support@ardentheritage.com
WhatsApp : +33 7 58 50 33 87